Privacy Policy

 

Last updated: January 2026

This Privacy Policy describes how BLOCKIUM ("we", "us", or "our") collects, uses, and protects your information when you visit or make a purchase from our website (the "Site"). We are committed to safeguarding your personal data and ensuring transparency in how we handle it.

1. Information We Collect

We collect personal information in order to operate our business effectively, process your orders, provide customer support, and improve your shopping experience. The categories of information we may collect include:

A. Information You Provide Directly

  • Order Information: name, billing address, shipping address, phone number, email address.
  • Payment Information: processed securely via Stripe. We do not store or have access to full credit card details.
  • Customer Support Communications: messages, email correspondence, and support requests.

B. Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device model.
  • Usage Information: pages visited, time spent on the Site, clicks, referring URLs.
  • Log Data and Cookies: used for functionality, analytics, marketing, and performance.

C. Information Collected from Third Parties

We may receive information from third-party services integrated into our Site, including:

  • Shopify: hosts our storefront and collects operational data needed to provide the Site.
  • Stripe: processes payments and may collect financial information directly.
  • Analytics and Marketing Platforms: Google Analytics, Google Ads, Meta (Facebook/Instagram) Pixel, TikTok Pixel, Klaviyo, Hotjar.

2. Use of Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.
  • To send order confirmations, shipping updates, and customer support responses.
  • To operate and improve our Site and services.
  • To prevent fraud and ensure security.
  • To personalize your shopping experience and offer product recommendations.
  • To deliver targeted advertising and measure marketing effectiveness.
  • To comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site performance, and support our advertising campaigns. Cookies may be placed by us or our service providers.

Types of Cookies We Use

  • Essential Cookies: required for basic Site functionality and checkout.
  • Analytics Cookies: used by Google Analytics and Hotjar to measure and improve performance.
  • Marketing Cookies: used by Google Ads, Meta Pixel, and TikTok Pixel for targeted advertising.
  • Email Marketing Cookies: used by Klaviyo to track email interactions and improve communication.
  • Performance Cookies: improve loading speed and overall user experience.

You can manage cookie preferences through your browser settings. For more information on how Shopify uses cookies, please visit Shopify’s Cookie Policy.

4. Sharing Your Information

We may share your information with trusted service providers to operate our business and deliver your orders. These third parties include:

  • Shopify: Site hosting, order processing, and e-commerce operations.
  • Stripe: payment processing. Stripe’s Privacy Policy applies to all payment transactions.
  • Shipping and Logistics Partners: to deliver your order.
  • Analytics Providers: Google Analytics, Hotjar.
  • Advertising Platforms: Google Ads, Meta Pixel, TikTok Pixel.
  • Email Marketing: Klaviyo.

We do not sell personal information.

5. Your Rights (CCPA/CPRA – California Residents)

If you reside in California, you have the right to:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request updates to inaccurate information.
  • Deletion: request that we delete your personal data, with certain exceptions.
  • Opt-Out: request that we stop sharing your personal information for advertising purposes.
  • Non-Discrimination: we will not deny services or charge different prices for exercising your rights.

To submit a privacy request, contact us at: support@blockiumco.com.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and protect our business.

7. Data Security

We use administrative, technical, and physical safeguards to protect your personal information. While no method of transmission or storage is completely secure, we work to ensure your data is handled responsibly and safely.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies independently.

9. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us data, contact us immediately.

10. International Transfers

Your information may be transferred and processed outside your state or country, including in the United States. By using our Site, you consent to these transfers.

11. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@blockiumco.com
Company: BLOCKIUM LLC