Returns & Refunds Policy

 

At BLOCKIUM, we want every customer to feel confident and secure when purchasing from our store. Our return and refund procedures are designed to provide transparency, fairness, and compliance with international e-commerce standards.

Please read this policy carefully before placing your order.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery

  • The product must be unused, in its original condition, and free from damage

  • All original packaging, manuals, accessories, and components must be included

Returns that do not meet these conditions may be denied or may qualify for a partial refund, at BLOCKIUM’s discretion.

Return Process

All returns must be authorized before being sent back.

To initiate a return, please follow these steps:

  1. Contact our support team at support@blockiumco.com with your order number and reason for return

  2. Wait for confirmation and return instructions from our team

  3. Ship the item to the return address provided

  4. Once the item is received and inspected, we will notify you of the approval or rejection of your return

Unauthorized returns will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item arrives defective, damaged, or incorrect.

Original shipping fees (if any) are non-refundable.

Refunds

Once your return is received and inspected, approved refunds will be processed within 3 to 7 business days.

Refunds are issued to the original payment method used at checkout.

Please note:

  • Processing times may vary depending on your bank or payment provider

  • Refunds may be reduced or denied if the returned item shows signs of use, damage, or missing components not caused by shipping

Order Cancellations

Orders may be canceled only if they have not yet entered the processing or shipping stage.

Once an order has been processed or shipped, it cannot be canceled and must follow the standard return procedure after delivery.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

If the claim is approved, BLOCKIUM will offer, at our discretion:

  • A replacement product

  • Replacement parts

  • Or a full refund

At no additional cost to you.

International Orders & Customs Issues

For international orders, delays caused by customs inspections, local regulations, or carrier issues are beyond our control and do not qualify for refunds.

Refunds will not be issued for:

  • Customs delays

  • Import taxes or duties

  • Orders refused by the recipient

  • Failed deliveries due to incorrect address information provided by the customer

Limited Warranty

BLOCKIUM products include a 90-day limited warranty covering manufacturing defects under normal use.

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, improper assembly, or modification

  • Damage caused by accidents, drops, or external impact

  • Issues resulting from failure to follow product instructions

If a covered defect is confirmed, BLOCKIUM will provide, at its discretion:

  • A replacement product

  • Replacement parts

  • Or a full refund

To submit a warranty claim, contact support@blockiumco.com within the warranty period and include your order number and supporting photos or videos.

Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale or clearance

  • Gift cards

  • Digital or downloadable products

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank or payment account again

  2. Contact your credit card company or bank, as processing times may vary

  3. If the issue persists, contact us at support@blockiumco.com

Contact Us

If you have any questions regarding returns, refunds, warranty claims, or order issues, our support team is here to assist you.

Email: support@blockiumco.com